Fleet Service Representative

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Job Description

Summary
The Fleet Service Representative will serve as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and/or repair needs. This role involves efficiently entering service requests into the Fleet Management System (FMS), liaising with repair vendors, and ensuring timely service delivery to maintain fleet availability and reliability.

Job Description:

Receive, coordinate, monitor and manage log maintenance and/or repairs with site managers and repair vendors within a geographic area.
Compare suggested repair times from other vendors within the FMS and OEM SRT.
Ensures accurate and complete data entry of requests entered in the FMS.
Confirm if repair and/or parts have remaining warranty.
Assign repairs to preferred vendors inside our network whom Lazer has a contractual agreement with.
Collaborate with repair vendors to schedule services, confirm work completion, and address any issues or delays.
Monitor and update service records in the FMS, ensuring all information is current and accurate for reporting and tracking purposes.
Investigate and resolve issues related to repair timelines, costs, and/or vendor performance in collaboration with internal and external stakeholders.
Ensure all maintenance and repair activities adhere to company policies, safety standards, and legal regulations.
Generate reports on fleet performance, repair trends, and vendor efficiency to support continuous improvement initiatives.
Foster strong relationships with site managers, repair vendors and other key functions to ensure smooth communication and service delivery.
Prioritize customer service excellence, adoption, and resilience to change and continuous improvement.
Other tasks that may be assigned.

Pay Range: - , General Benefits:

Qualifications and Experience:

High school diploma or equivalent; additional business administration or related field education is a plus.
1-2 years of experience in a customer service or call center environment.
Previous service writing experience would be a plus.
Experience in fleet operations, maintenance coordination, or a related field is preferred.
Must be flexible and adaptive to the ever-changing market and Lazer Logistics objectives and goals.
Strong customer service and organizational skills.
Solutions oriented and intuitive critical thinking and problem-solving skills.
Excellent communication and interpersonal skills.
Basic knowledge of vehicle maintenance and repair processes is an advantage.
Strong ethical and integrity code.
Proficient in data entry and fleet management systems or similar platforms is a plus.
Ability to collaborate and work well in a fast-paced/dynamic team environment.
Ability to seek and navigate through challenges by maintaining optimism, respect, and dedication to Lazer Logistics' overall purpose and core values.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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