Area Manager

Job Description

• Oversee the day-to-day operations with a focus on Safety (observations & coaching) and customer service.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Provide guidance and supervision to employees.
• Manage and develop department personnel to efficiently meet the needs of the business.
• Ensure that all employees provide the highest level of service.
• Ensure all locations have the necessary equipment to operate (maintenance & rentals).
• Ensure mangers are held accountable for their safety standards and solve maintenance issues.
• Coordinate logistics activities with internal/external customers.

• Must have strong leadership and management skills to include recruiting, hiring, team building, coaching and mentoring skills while training new managers/drivers & retrain season managers/drivers.
• Must have good communication & willingness to provide exceptional customer service.
• Understanding and prevention of critical safety issues.
• Basic computer skills (Microsoft Office, E-Plan and Geotab).

• Related field with 3+ year's previous business experience, ideally in supply chain, transportation, or related field with 1-2 years supervisory experience with increasing levels of responsibility. BA/BS in logistics preferred.
• Excellent written and verbal communication skills.
• Detailed oriented, organized and the ability to multi-task.
• Working knowledge of domestic carrier services, rules, and regulations.
• Willingness to devote hour's necessary to complete task at hand.
• Proficient in Microsoft Office.
• CDL required.

• Driver Retention/Turnover Production
• Safety
• Customer Service

• Customer/Client Focus- Makes customers/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers (including direct reports); gains customer trust and respect; meets or exceeds customer expectations.
• Collaboration- Builds constructive working relationships with clients/customers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social, and educational backgrounds.
• Team Leadership- Communicates a vision and inspires motivation; engages with others (direct-reports and peers) in team process to solve problems; works to find a win/win resolution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while managing within a context of multiple directives.
• Building Trust- Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments.
• Coaching- Providing timely guidance and feedback to help others strengthen knowledge/skills areas needed to accomplish a task or solve a problem.
• Communication- Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills.
• Guiding and Developing Staff- Focuses and guiding others in accomplishing work objectives; rewards and recognizes others, both formally and informally, in ways that motivate them. Sets high performance expectations for team members; sets clear performance expectations and objectives; holds others accountable for achieving results. Successfully finds resources, training, tools, etc. to support staff needs. Works with staff to create developmental opportunities to expand knowledge and skill level; provides effective feedback and guidance for career development.
• Strategic Focus- Understands how an organization must change considering internal and external trends and influences; keeps the big, long-range picture in mind; builds a shared long-range organizational vision with others. Committed to course of action to achieve long-range goals and influences others to translate vision into action.
• Action Oriented- Consistently maintains high levels of activity or productivity; sustains long working hours, when necessary, works with vigor, effectiveness, and determination.
• Adaptability- Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly.