Summary
The Senior Legal Operations Analyst is a member of the Legal Operations & Strategy team responsible for strengthening the Legal Department's business processes, financial management, reporting requirements, and operational discipline. The role analyzes outside counsel spend, supports budgeting and forecasting, defines reporting needs, maintains legal business data, coordinates legal technology initiatives, and translates operational insights into actionable recommendations. The analyst serves as Legal's business owner and subject-matter partner for reporting, workflow, legal technology, and AI use cases, working closely with IT, Enterprise Data, Finance, and other corporate functions. Technical solutions, enterprise platforms, production reporting environments, integrations, security, access, and architecture remain governed by the responsible enterprise teams.

Job Description
Reporting and Analytics

• Own the Legal Department's reporting requirements, metric definitions, business rules, priorities, and acceptance criteria. Partner with Enterprise Data and IT to design, develop, validate, and maintain governed dashboards and reports for legal leadership and executive stakeholders.
• Define and manage Legal's Power BI reporting roadmap and business requirements. Work within the enterprise Power BI environment and established data governance, security, deployment, and support standards to surface key legal metrics, outside counsel spend, matter status, and departmental performance.
• Conduct trend analysis across approved legal datasets to identify patterns, surface risks, and support data-driven decision-making by the VP and CLO. Validate data definitions and interpretations with relevant business owners and Enterprise Data.

Outside Counsel Spend and Financial Management

• Analyze and report on outside counsel spend, tracking spend against budgets, identifying variances, and providing actionable recommendations to reduce cost and improve value.
• Support Legal Department budgeting and forecasting processes, maintain financial models, and work closely with Finance to ensure accuracy and alignment.
• Manage fixed-price and alternative fee arrangements with outside counsel, coordinating with firms to ensure billing compliance and data completeness.
• Coordinate directly with outside counsel firms to collect, validate, and standardize billing and matter data. Maintain Legal-owned business records and requirements within approved enterprise systems and data standards.

Legal Tools, Data, and Trackers

• Define the business requirements, data fields, workflows, controls, and reporting needs for a comprehensive litigation tracker. Partner with IT to select, configure, integrate, or develop the solution using approved enterprise platforms and architecture standards.
• Maintain the Legal Department's contract and matter data, business definitions, and reporting requirements, including FPP terms, contract status, renewal dates, fee arrangements, and performance against agreed terms. Use approved systems of record and partner with IT and Enterprise Data where integration or enterprise reporting is required.
• Serve as Legal's functional owner and primary business contact for approved legal technology platforms. Manage business configuration, process documentation, user adoption, vendor service needs, and continuous improvement in coordination with IT. IT retains responsibility for technical administration, identity, access, security, integrations, architecture, and production support.
• Manage Legal project portfolios, trackers, and reporting workflows using enterprise-approved platforms. Define business requirements and coordinate with IT before introducing or materially expanding tools, integrations, or automated workflows.

AI Enablement, Training, and Project Management

• Serve as the Legal Department's AI business champion, identifying appropriate legal use cases, coordinating adoption, and helping team members use company-approved AI tools effectively. Partner with Enterprise AI and IT on platform selection, governance, data handling, security, technical enablement, and enterprise standards.
• Develop and deliver Legal-specific training for approved AI, reporting, and operational tools in coordination with enterprise training, security, privacy, and acceptable-use standards.
• Manage Legal Operations projects end-to-end from the business perspective, coordinating timelines, stakeholders, requirements, change management, and deliverables. For projects involving systems, integrations, reporting environments, automation, or enterprise data, coordinate technical delivery through IT and Enterprise Data.
• Support the VP of Legal Operations & Outreach in driving operational excellence and advancing the department's strategic priorities.

Team Collaboration & Leadership

• Partner cross-functionally with Sales, Operations, Fleet, Safety, IT, Finance, Human Resources, and other teams to support Legal and operational initiatives.
• Translate Legal business needs into clear requirements and work constructively with enterprise teams responsible for data, platforms, architecture, security, and technical delivery.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation, and a productive team environment.
• Promote a business-partner and ownership mindset that prioritizes service, adaptability, resilience, and continuous improvement.
• Other duties as assigned.

Decision Rights and Governance

• Legal owns its business processes, priorities, metric definitions, data interpretation, financial analysis, functional requirements, and acceptance of delivered solutions.
• IT and Enterprise Data retain accountability for enterprise architecture, production reporting environments, data models, databases, pipelines, integrations, identity and access, security, platform administration, technical support, and solution lifecycle management.
• The role may perform approved self-service analysis and functional configuration within established access, environment, and governance controls, but does not independently create production databases, deploy integrations, establish new enterprise platforms, or administer unrestricted technical access.
• New platforms or material expansions of tools such as Smartsheet, Power BI, Salesforce, LinkSquares, Claude, ChatGPT, or workflow automation technologies require review through established IT, data, security, procurement, and AI governance processes.

Pay Range: - , General Benefits: