Summary

The Centralized Maintenance Operation (CMO) Manager is a member of the Fleet Operations team, responsible for overseeing the coordination of vehicle maintenance and repair needs efficiently across an assigned geographic area. This role owns team-level performance against operating ratio, cycle time, and service quality targets; coaches and develops CMO Representatives; and serves as the escalation point for complex vendor, warranty, or repair issues beyond an individual agent's authority. The ideal candidate is a strong coach with fleet or call center leadership experience who thrives managing a remote team in a fast-paced environment.

Job Description

Escalated Vendor & Repair Oversight

• Serve as the escalation point for repair timelines, cost disputes, and vendor performance issues beyond an agent's scope.
• Review and approve exceptions to preferred-vendor assignment, warranty determinations, and high-cost repair authorizations.
• Support agents in negotiating with vendors on repair time, parts cost, and turnaround for complex or contested cases.

Performance Management & Reporting

• Track team-level performance against Operating Ratio, repair cycle time, vendor utilization, and satisfaction targets.
• Roll up fleet performance, repair trend, and vendor efficiency reporting for the Regional Fleet Manager.
• Identify patterns across the team, such as a recurring vendor delay or a data quality gap, and act on them before they show up in company-wide metrics.

Process, Vendor Network & Continuous Improvement

• Standardize CMO processes and training materials so service quality doesn't depend on which agent takes the call.
• Maintain and expand the preferred vendor network in the team's geographic area, working with procurement on contract terms.
• Audit Fleet Management System (FMS) data quality across the team and correct gaps in service records used for reporting and tracking.

Cross-Functional Collaboration

• Partner with the Regional Fleet Manager on staffing, escalations, and performance against fleet objectives.
• Build relationships with site management leadership and repair vendors to keep communication and service delivery smooth at scale.

Team Collaboration & Leadership

• Hire, onboard, and train CMO Representatives, building a team capable of consistent, accurate service coordination.
• Coach agents on call quality, data entry accuracy, and vendor negotiation, using individual KPI performance to guide development plans.
• Conduct regular one-on-ones and performance reviews, addressing skill or performance gaps before they affect fleet availability.
• Own scheduling and coverage across the team to ensure the call center is staffed for site manager needs.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.
• Other tasks as assigned.

#LI-REMOTE Pay Range: 87000.00-97000.00 per_year, General Benefits:

Summary

The Centralized Maintenance Operation (CMO) Representative is a member of the Fleet Operations team, serving as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and repair needs. This role enters service requests into the Fleet Management System (FMS), liaises with repair vendors, and ensures timely service delivery to maintain fleet availability and reliability. The ideal candidate is customer-service oriented, detail-driven, and thrives in a fast-paced environment.

Job Description

Service Coordination

• Receive, coordinate, monitor, and manage maintenance and repair requests with site managers and repair vendors within an assigned geographic area.
• Assign repairs to preferred, contracted vendors within Lazer's network.
• Collaborate with repair vendors to schedule service, confirm completion, and resolve issues or delays.
• Compare suggested repair times across vendors using the FMS and OEM Standard Repair Times (SRT) to validate estimates.
• Confirm warranty coverage on repairs and parts before authorizing work.

Data, Reporting, and Compliance

• Enter and maintain complete, accurate service request data in the FMS.
• Keep service records current for reliable reporting, tracking, and data-entry accuracy.
• Generate FMS reports on fleet performance, repair trends, and vendor efficiency to support continuous improvement.
• Ensure all maintenance and repair activity follows company policy, safety standards, and applicable regulations.

Vendor & Stakeholder Management

• Investigate and resolve issues related to repair timelines, cost, and vendor performance in partnership with internal and external stakeholders.
• Build strong working relationships with site managers, repair vendors, and internal teams to keep communication and service delivery running smoothly.
• Bring a customer-first mindset, adapting readily to process changes and improvement initiatives.

Team Collaboration

• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.
• Other tasks as assigned .

#LI-REMOTE Pay Range: 60000.00-70000.00 per_year, General Benefits:

Summary

The Assistant Site Manager is a member of the Field Operations team, supporting safe and efficient yard operations at a given customer site. Partnering with the Site Manager, this role supports operations through equipment checks, safety compliance, and maintenance escalation. This role also reinforces high service standards through people and team development. The ideal candidate is a hands-on, team-oriented operator who can effectively support frontline execution, develop talent, and help deliver consistent, high-quality service and customer satisfaction.



Job Description

Operational Excellence

Support the Site Manager in monitoring performance metrics, identifying process improvements, and assisting with issue resolution that impacts service levels.

Assist in equipment inspections to ensure good working conditions and communicate repair needs to the Site Manager for vendor coordination.

Drive a minimum of 30 hours per week.

Monitor employee adherence to safety standards and report maintenance issues to the Site Manager.

People Development

Assist in training and managing drivers and site-level staff.

Assist in recruitment, hiring, team building, and mentoring of drivers and site-level staff. Customer & Vendor Relations Attend customer meetings alongside the Site Manager and help maintain positive customer relationships.

Ensure that all employees provide the highest level of service.

Team Leadership

Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.

Maintain up to date awareness of industry regulations and market trends to ensure compliance requirements and competitive presence/advantage.

Other tasks that may be assigned.

Pay Range: 78000.00-81900.00 per_year, General Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Summary

The Assistant Site Manager is a member of the Field Operations team, supporting safe and efficient yard operations at a given customer site. Partnering with the Site Manager, this role supports operations through equipment checks, safety compliance, and maintenance escalation. This role also reinforces high service standards through people and team development. The ideal candidate is a hands-on, team-oriented operator who can effectively support frontline execution, develop talent, and help deliver consistent, high-quality service and customer satisfaction.



Job Description

Operational Excellence

Support the Site Manager in monitoring performance metrics, identifying process improvements, and assisting with issue resolution that impacts service levels.

Assist in equipment inspections to ensure good working conditions and communicate repair needs to the Site Manager for vendor coordination.

Drive a minimum of 30 hours per week.

Monitor employee adherence to safety standards and report maintenance issues to the Site Manager.

People Development

Assist in training and managing drivers and site-level staff.

Assist in recruitment, hiring, team building, and mentoring of drivers and site-level staff. Customer & Vendor Relations Attend customer meetings alongside the Site Manager and help maintain positive customer relationships.

Ensure that all employees provide the highest level of service.

Team Leadership

Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.

Maintain up to date awareness of industry regulations and market trends to ensure compliance requirements and competitive presence/advantage.

Other tasks that may be assigned.

Pay Range: 68000.00-72000.00 per_year, General Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Summary:

This position will provide support to the Regional Manager and Regional Director while responsible for the personnel leadership, training, and overall operational safety of the team in addition to providing excellent customer service.



Job Description:

• Provide feedback to the Regional Manager and Regional Director.
• Ensure employees are held accountable for their safety standards and resolve maintenance issues.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Attend customer meetings and build relationships with that customer.
• Coordinate logistics activities with internal/external customers.
• Ensure that all employees provide the highest level of service.
• Ensure equipment is in good working conditions and coordinate repairs with vendors.

Pay Range: 78000.00-82000.00 per_year, General Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Summary

The Regional Director is a member of the Operations team, responsible for partnering with corporate Safety, Fleet, HR, and Accounting team members to ensure that regional site operations meet both Lazer and customer standards. This role will be accountable for P&L performance, regulatory compliance, budget management and cost control, distribution of resources, employee management and retention, contract adherence and customer satisfaction.



Job Description



Operational Excellence

• Conduct business unit assessments and inspections to ensure compliance with regulatory, customer, and Lazer requirements.
• Identify best practices to reduce driver turnover and ensure management teams build strong relationships to improve retention.
• Develop, execute, and assess programs to ensure that Lazer deploys best practices in yard management solutions.

People Development

• Coach and develop Regional, Area, and Site Managers.
• Conduct periodic 1:1s, goal setting and performance reviews.

Customer & Vendor Relations

• Cultivate and maintain strong relationships with Customers.
• Utilize available metrics to monitor and maximize customer deliverables.

Safety & Compliance

• Lead safety performance by developing procedures and campaigns to eliminate hazardous behaviors and promote a culture of workplace safety.

Financial Responsibility

• Maintain P&L accountability for the region, including budget development and financial forecasting.
• Proactively identify cost-saving opportunities to drive improved financial performance.

Leadership

• Identify and communicate goals and challenges with recommended solutions and strategy.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption and resilience to change and continuous improvement.
• Maintain up to date awareness of industry regulations and market trends to ensure compliance and competitive presence/advantage.
• Perform other duties as assigned to ensure that operations run safely, efficiently, and profitably.

Pay Range: 145000.00-155000.00 per_year, General Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Summary

The Regional Manager is a member of the Field Operations team, accountable for driving operational performance and compliance across assigned sites through data analysis, continuous improvement, and adherence to safety and regulatory standards. This role partners with the Regional Director to optimize fleet and yard operations, lead business assessments, and implement best practices that improve efficiency, safety, and retention. This role also supports customer and financial performance through relationship management, P&L analysis, and cost optimization while developing site/area leadership. The ideal candidate is a data-driven operator with strong financial acumen and the ability to influence performance across multi-site environments.



Job Description



Operational Excellence

• Support the Regional Director with performance metric analysis, target development, and identification of optimization and growth opportunities.
• Lead and facilitate continuous improvement initiatives, ensuring deployment of best practices in yard management solutions.
• Conduct business unit assessments and inspections to ensure compliance with regulatory, customer, and company requirements.
• Leverage FLEET technology to optimize fleet inventory, maintenance, and repair processes.
• Identify and share best practices to improve driver retention and reduce turnover.

Safety & Compliance

• Support regional safety performance by developing and promoting procedures that prevent hazardous behaviors and ensure compliance.

Customer & Financial Performance

• Cultivate and maintain strong customer relationships while using performance metrics to monitor and maximize service delivery.
• Present monthly financial analysis, including P&L performance, to senior leadership for a given region.
• Identify and implement cost-saving opportunities to improve overall financial performance.

People & Team Leadership

Support the Regional Director in coaching and developing Area and Site Managers.

Coach and mentor employees, leaders and staff, conducting periodic 1:1s, goal setting, and performance reviews.

Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.

Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption and resilience to change and continuous improvement.

Other tasks as assigned.

Pay Range: - , General Benefits:

Summary
The Assistant Area Manager is a member of the Field Operations team, supporting the Area Manager in overseeing
day-to-day operations across an assigned portion of 24/7 customer sites within a geographic region. This role owns
site-level performance management, safety compliance, and resource coordination while supervising and developing
site personnel through the full employee lifecycle. The role partners closely with customers and vendors to ensure
consistent service delivery. The ideal candidate is a hands-on operator who is safety-minded, adaptable, and skilled at
developing frontline teams in a fast-paced, 24/7 environment.

Job Description
Operational Excellence

• Oversee day-to-day operations across an assigned portion of 24/7 customer sites, with a focus on safety and

service levels.

• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Ensure all locations have the necessary equipment to operate (maintenance & rentals).

People Development

• Provide guidance, supervision, and performance management to site personnel to meet business needs.
• Support the full employee lifecycle recruiting, hiring, team building, and training for new managers and

drivers, and lead retraining for existing staff.

• Coach, mentor and develop employees while growing the team.

Customer & Vendor Relations

• Coordinate logistics activities with internal and external customers to ensure seamless service delivery.
• Ensure employees consistently deliver the highest level of customer service across assigned sites.

Safety & Compliance

• Hold site managers accountable for safety standards and resolve maintenance-related safety issues.
• Conduct safety observations and coaching sessions to reinforce adherence to safety standards.
• Escalate safety incidents and unresolved compliance issues to the Area Manager for resolution.

Team Leadership

• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration,

diversity, inclusion, innovation and a productive team environment.

• Promote a business partner and ownership mindset to the team to prioritize customer service excellence,

adoption and resilience to change and continuous improvement.

• Other tasks that may be assigned.

Pay Range: - , General Benefits:

Summary:
This position will provide support to the Regional Manager and Regional Director while responsible for the personnel leadership, training, and overall operational safety of the team in addition to providing excellent customer service.

Job Description:

• Provide feedback to the Regional Manager and Regional Director.
• Ensure employees are held accountable for their safety standards and resolve maintenance issues.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Attend customer meetings and build relationships with that customer.
• Coordinate logistics activities with internal/external customers.
• Ensure that all employees provide the highest level of service.
• Ensure equipment is in good working conditions and coordinate repairs with vendors.

Pay Range: - , General Benefits:

Lazer Logistics is an industry leader in third party yard management services. Yard management and spotting are critical elements in the supply chain that help to fuel our economy.
We are a company dedicated tosafety,teamwork, andexceptional customer service. Our corporate support team is an important pillar of the companyand acritical elementto supporting our operations at each site, so we hire qualified and growth-oriented team members. We are committed to compensation, benefits that respect, and rewardour employees for their hard work and dedication. We have a strong commitment to family and a bold commitment to growth, both in how we do things and with whom we partner. As a logistics industry leader who prioritizes safety, we want to offer you more than your next job. We want to offer you a career in logistics.
Summary:
The position oversees the transportation safety management process for the assigned region in conjunction with organization safety goals and priorities. The position provides overall support and guidance to regional operations management. The regional safety manager will coordinate with Region Operations Director/Manager and Division Safety Director in crafting short- and long-term strategies in building a culture of safety. The Regional Safety Manager will oversee safety systems and activities to maintain oversight of regulatory compliance, provides training and professional development for all drivers, clerical staff, and management in the region. Conducts audits and inspections of the transportation safety management process and monitors metrics and trends reflecting performance. Inspects all equipment at the site level to ensure compliance with OSHA and DOT requirements.
Job Description:

• Guides and promotes employee safety performance by coaching and training on safety systems, policies and procedures, safety campaigns, and programs to eliminate, prevent or control injurious hazards, acts and behaviors.
• Fosters a safety culture within the local site and customer representatives and also conducts business unit assessments, inspections, and audits to ensure compliance with regulatory, customer and company requirements.
• Partners with local operations team and the customer to ensure that corrective action and/or preventive measures are identified and completed.
• Investigates, reports and records vehicle accidents, work-related injuries, and incidents.
• Maintain written documentation of events, accidents, complaints, general requirements, and prepare documentation as necessary.
• Trains managers, drivers and site support staff on OSHA, FMCSA and DOT regulations, including hours of service, drug testing, fitness for duty, compliance files, equipment compliance, etc.
• Assesses fleet readiness and advises local management and corporate team on maintenance and repair matters.
• Provide comprehensive & accurate weekly/monthly reporting containing appropriate metrics.
• Performs all other duties as assigned.

Pay Range: - , General Benefits:

Summary:
This position is responsible for acting as the Assistant Manager for multiple customer sites that are 24/7 within a given geographic area in the assigned region.


Job Description

• Oversee the day-to-day operations with a focus on Safety (observations & coaching) and customer service.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Provide guidance and supervision to employees.
• Manage and develop department personnel to efficiently meet the needs of the business.
• Ensure that all employees provide the highest level of service.
• Ensure all locations have the necessary equipment to operate (maintenance & rentals).
• Ensure managers are held accountable for their safety standards and solve maintenance issues.
• Coordinate logistics activities with internal/external customers.
• Must have strong leadership and management skills to include recruiting, hiring, team building, coaching and mentoring skills while training new managers/drivers & retrain season managers/drivers.
• Must have good communication & willingness to provide exceptional customer service.
• Understanding and prevention of critical safety issues.
• Basic computer skills (Microsoft Office, E-Plan and Geotab).

Pay Range: - , General Benefits:

Summary

The Assistant Area Manager is a member of the Field Operations team, supporting the Area Manager in overseeing

day-to-day operations across an assigned portion of 24/7 customer sites within a geographic region. This role owns

site-level performance management, safety compliance, and resource coordination while supervising and developing

site personnel through the full employee lifecycle. The role partners closely with customers and vendors to ensure

consistent service delivery. The ideal candidate is a hands-on operator who is safety-minded, adaptable, and skilled at

developing frontline teams in a fast-paced, 24/7 environment.



Job Description

Operational Excellence

• Oversee day-to-day operations across an assigned portion of 24/7 customer sites, with a focus on safety and service levels.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Ensure all locations have the necessary equipment to operate (maintenance & rentals). People Development
• Provide guidance, supervision, and performance management to site personnel to meet business needs.
• Support the full employee lifecycle recruiting, hiring, team building, and training for new managers and

drivers, and lead retraining for existing staff.

• Coach, mentor and develop employees while growing the team.

Customer & Vendor Relations

• Coordinate logistics activities with internal and external customers to ensure seamless service delivery.
• Ensure employees consistently deliver the highest level of customer service across assigned sites.

Safety & Compliance

• Hold site managers accountable for safety standards and resolve maintenance-related safety issues.
• Conduct safety observations and coaching sessions to reinforce adherence to safety standards.
• Escalate safety incidents and unresolved compliance issues to the Area Manager for resolution.

Team Leadership

• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration,

diversity, inclusion, innovation and a productive team environment.

• Promote a business partner and ownership mindset to the team to prioritize customer service excellence,

adoption and resilience to change and continuous improvement.

• Other tasks that may be assigned.

Pay Range: - , General Benefits: