Centralized Maintenance Operation Representative - Remote

Job Description

• Receive, coordinate, monitor, and manage maintenance and repair requests with site managers and repair vendors within an assigned geographic area.
• Assign repairs to preferred, contracted vendors within Lazer's network.
• Collaborate with repair vendors to schedule service, confirm completion, and resolve issues or delays.
• Compare suggested repair times across vendors using the FMS and OEM Standard Repair Times (SRT) to validate estimates.
• Confirm warranty coverage on repairs and parts before authorizing work.

• Enter and maintain complete, accurate service request data in the FMS.
• Keep service records current for reliable reporting, tracking, and data-entry accuracy.
• Generate FMS reports on fleet performance, repair trends, and vendor efficiency to support continuous improvement.
• Ensure all maintenance and repair activity follows company policy, safety standards, and applicable regulations.

• Investigate and resolve issues related to repair timelines, cost, and vendor performance in partnership with internal and external stakeholders.
• Build strong working relationships with site managers, repair vendors, and internal teams to keep communication and service delivery running smoothly.
• Bring a customer-first mindset, adapting readily to process changes and improvement initiatives.

• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.
• Other tasks as assigned .

• High school diploma or equivalent; coursework in business administration or a related field is a plus.
• 1+ years of experience in a customer service or call center environment.
• Proficient in data entry and fleet management systems or similar platforms is a plus.
• Experience in fleet operations, maintenance coordination, or a related field preferred.
• Basic knowledge of vehicle maintenance and repair processes is an advantage.
• Previous service writing or mechanic experience required.
• Strong customer service and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office (Word, Excel, Teams, Outlook, etc.).
• Experience using or willingness to learn approved AI/LLM and automation tools is a plus.
• Must be flexible and adaptable to the ever-changing market and Lazer Logistics objectives and goals.
• Strong business acumen and entrepreneurial/commercial mindset.
• Solutions oriented with intuitive critical thinking.
• Strong ethical and integrity code.
• Ability to collaborate and work well in a fast-paced/dynamic team environment.
• Commitment to promoting diversity and inclusion with team and vendors.
• Ability to seek and navigate through challenges by maintaining optimism, respect, and dedication to Lazer Logistics' overall purpose and core values.