Summary

The Centralized Maintenance Operation (CMO) Manager is a member of the Fleet Operations team, responsible for overseeing the coordination of vehicle maintenance and repair needs efficiently across an assigned geographic area. This role owns team-level performance against operating ratio, cycle time, and service quality targets; coaches and develops CMO Representatives; and serves as the escalation point for complex vendor, warranty, or repair issues beyond an individual agent's authority. The ideal candidate is a strong coach with fleet or call center leadership experience who thrives managing a remote team in a fast-paced environment.

Job Description

Escalated Vendor & Repair Oversight

• Serve as the escalation point for repair timelines, cost disputes, and vendor performance issues beyond an agent's scope.
• Review and approve exceptions to preferred-vendor assignment, warranty determinations, and high-cost repair authorizations.
• Support agents in negotiating with vendors on repair time, parts cost, and turnaround for complex or contested cases.

Performance Management & Reporting

• Track team-level performance against Operating Ratio, repair cycle time, vendor utilization, and satisfaction targets.
• Roll up fleet performance, repair trend, and vendor efficiency reporting for the Regional Fleet Manager.
• Identify patterns across the team, such as a recurring vendor delay or a data quality gap, and act on them before they show up in company-wide metrics.

Process, Vendor Network & Continuous Improvement

• Standardize CMO processes and training materials so service quality doesn't depend on which agent takes the call.
• Maintain and expand the preferred vendor network in the team's geographic area, working with procurement on contract terms.
• Audit Fleet Management System (FMS) data quality across the team and correct gaps in service records used for reporting and tracking.

Cross-Functional Collaboration

• Partner with the Regional Fleet Manager on staffing, escalations, and performance against fleet objectives.
• Build relationships with site management leadership and repair vendors to keep communication and service delivery smooth at scale.

Team Collaboration & Leadership

• Hire, onboard, and train CMO Representatives, building a team capable of consistent, accurate service coordination.
• Coach agents on call quality, data entry accuracy, and vendor negotiation, using individual KPI performance to guide development plans.
• Conduct regular one-on-ones and performance reviews, addressing skill or performance gaps before they affect fleet availability.
• Own scheduling and coverage across the team to ensure the call center is staffed for site manager needs.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.
• Other tasks as assigned.

#LI-REMOTE Pay Range: 87000.00-97000.00 per_year, General Benefits:

Summary

The Centralized Maintenance Operation (CMO) Representative is a member of the Fleet Operations team, serving as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and repair needs. This role enters service requests into the Fleet Management System (FMS), liaises with repair vendors, and ensures timely service delivery to maintain fleet availability and reliability. The ideal candidate is customer-service oriented, detail-driven, and thrives in a fast-paced environment.

Job Description

Service Coordination

• Receive, coordinate, monitor, and manage maintenance and repair requests with site managers and repair vendors within an assigned geographic area.
• Assign repairs to preferred, contracted vendors within Lazer's network.
• Collaborate with repair vendors to schedule service, confirm completion, and resolve issues or delays.
• Compare suggested repair times across vendors using the FMS and OEM Standard Repair Times (SRT) to validate estimates.
• Confirm warranty coverage on repairs and parts before authorizing work.

Data, Reporting, and Compliance

• Enter and maintain complete, accurate service request data in the FMS.
• Keep service records current for reliable reporting, tracking, and data-entry accuracy.
• Generate FMS reports on fleet performance, repair trends, and vendor efficiency to support continuous improvement.
• Ensure all maintenance and repair activity follows company policy, safety standards, and applicable regulations.

Vendor & Stakeholder Management

• Investigate and resolve issues related to repair timelines, cost, and vendor performance in partnership with internal and external stakeholders.
• Build strong working relationships with site managers, repair vendors, and internal teams to keep communication and service delivery running smoothly.
• Bring a customer-first mindset, adapting readily to process changes and improvement initiatives.

Team Collaboration

• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.
• Other tasks as assigned .

#LI-REMOTE Pay Range: 60000.00-70000.00 per_year, General Benefits:

Summary
The Accounts Receivable Analyst is a member of the Accounts Receivable team, accountable for coordinating the company's AR portfolio and ensuring cash is applied accurately with payments collected from customers on a timely basis. This role partners with the Credit & Collections Manager on internal controls and risk assessment, serving as a point of contact on major projects. The ideal candidate delivers clear weekly accounts receivable updates and KPIs to sales and executive staff, with a highly analytical, detail-oriented approach.

Job Description
Accounts Receivable Operations

• Maintain the company's AR portfolio in support of the Credit & Collections Manager's monthly accounts receivable analytical reporting, develop those reports, and lead the weekly A/R meeting in the Manager's absence.
• Establish a calendar of regular weekly and monthly deadlines to process payments, follow up on accounts, and provide reporting.
• Ensure cash is posted correctly and accurately each day, and research any discrepancies.

Collections & Accounts Analysis

• Analyze delinquent accounts for patterns, deficiencies, and root causes of late or non-payment.
• Communicate effectively with clients regarding delinquent accounts, including preparing and sending collection statements and generating reminder statements promptly.

Process Improvement

• Participate in ongoing projects to improve processes, implement new controls, tools, or systems.
• Work with and back up the Claims Recovery Analyst as needed. Assist in implementing process improvements in the claims recovery area.

Team Collaboration

• Partner with cross-functional teams, including Sales and Finance, to discuss accounts receivable portfolios and recommend strategies to reduce costs and improve efficiency.
• Review contracts and confirm applicable terms and conditions are properly assigned; coordinate with sales managers to schedule and conduct AR calls with internal and external key stakeholders to identify and proactively address potential issues.
• Liaise with business groups (i.e., Solutions and Sales) to ensure uniformity and proper communication across the business. Participate in accounts receivable sessions with sales to resolve issues and establish strong working relationships with our clients.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.

Other tasks as assigned.

#LI-HYBRID Pay Range: - , General Benefits:

Summary

The Data Engineer is a member of the Data & AI team, accountable for building and maintaining scalable data pipelines, models, and semantic layers that power analytics, business intelligence, and AI-driven tools across the organization. This role supports structuring data for AI consumption, including developing models and semantic layers used by Microsoft Fabric Data Agents configured as MCP servers, while integrating and centralizing data from multiple sources. This role develops and optimizes data pipelines and workflows, ensures data is reliable and accessible, and partners with cross-functional stakeholders to deliver practical, data-driven solutions. The ideal candidate is strong in data modeling and engineering, with solid collaboration and problem-solving skills.



Job Description

Data Modeling & Architecture



Design and build data models and semantic layers optimized for analytics, business intelligence, and AI use cases, including supporting Fabric Data Agents configured as MCP servers that expose curated, governed datasets to AI systems.

Design and manage dimensional data models (star/snowflake) within a medallion architecture to support business reporting, analytics, and AI use cases.

Support initiatives to centralize data from multiple systems into a single master dimensional model.

Ensure data structures and models support business intelligence tools and reporting needs, enabling data-driven decision-making across the organization.



Data Engineering & Automation



Develop and maintain efficient, scalable data pipelines for ingestion, transformation, and integration.

Automate workflows and data integration processes using Azure Data Factory, Microsoft Fabric, Logic Apps, APIs, and other relevant tools.



Pipeline & Dataflow Development



Continuously monitor and enhance data pipeline and data model performance to ensure scalability, reliability, and efficiency for both reporting and AI workloads.



Team Collaboration



Partner with the Enterprise Data team, business analysts, and cross-functional stakeholders to translate data and AI requirements into practical solutions.

Support business users in connecting to, consuming, and working with data for reporting and analysis.

Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.

Other tasks as assigned

#LI-REMOTE

Pay Range: 105315.00-129891.00 per_year, General Benefits:

Summary
The Senior Legal Operations Analyst is a member of the Legal Operations & Strategy team responsible for strengthening the Legal Department's business processes, financial management, reporting requirements, and operational discipline. The role analyzes outside counsel spend, supports budgeting and forecasting, defines reporting needs, maintains legal business data, coordinates legal technology initiatives, and translates operational insights into actionable recommendations. The analyst serves as Legal's business owner and subject-matter partner for reporting, workflow, legal technology, and AI use cases, working closely with IT, Enterprise Data, Finance, and other corporate functions. Technical solutions, enterprise platforms, production reporting environments, integrations, security, access, and architecture remain governed by the responsible enterprise teams.

Job Description
Reporting and Analytics

• Own the Legal Department's reporting requirements, metric definitions, business rules, priorities, and acceptance criteria. Partner with Enterprise Data and IT to design, develop, validate, and maintain governed dashboards and reports for legal leadership and executive stakeholders.
• Define and manage Legal's Power BI reporting roadmap and business requirements. Work within the enterprise Power BI environment and established data governance, security, deployment, and support standards to surface key legal metrics, outside counsel spend, matter status, and departmental performance.
• Conduct trend analysis across approved legal datasets to identify patterns, surface risks, and support data-driven decision-making by the VP and CLO. Validate data definitions and interpretations with relevant business owners and Enterprise Data.

Outside Counsel Spend and Financial Management

• Analyze and report on outside counsel spend, tracking spend against budgets, identifying variances, and providing actionable recommendations to reduce cost and improve value.
• Support Legal Department budgeting and forecasting processes, maintain financial models, and work closely with Finance to ensure accuracy and alignment.
• Manage fixed-price and alternative fee arrangements with outside counsel, coordinating with firms to ensure billing compliance and data completeness.
• Coordinate directly with outside counsel firms to collect, validate, and standardize billing and matter data. Maintain Legal-owned business records and requirements within approved enterprise systems and data standards.

Legal Tools, Data, and Trackers

• Define the business requirements, data fields, workflows, controls, and reporting needs for a comprehensive litigation tracker. Partner with IT to select, configure, integrate, or develop the solution using approved enterprise platforms and architecture standards.
• Maintain the Legal Department's contract and matter data, business definitions, and reporting requirements, including FPP terms, contract status, renewal dates, fee arrangements, and performance against agreed terms. Use approved systems of record and partner with IT and Enterprise Data where integration or enterprise reporting is required.
• Serve as Legal's functional owner and primary business contact for approved legal technology platforms. Manage business configuration, process documentation, user adoption, vendor service needs, and continuous improvement in coordination with IT. IT retains responsibility for technical administration, identity, access, security, integrations, architecture, and production support.
• Manage Legal project portfolios, trackers, and reporting workflows using enterprise-approved platforms. Define business requirements and coordinate with IT before introducing or materially expanding tools, integrations, or automated workflows.

AI Enablement, Training, and Project Management

• Serve as the Legal Department's AI business champion, identifying appropriate legal use cases, coordinating adoption, and helping team members use company-approved AI tools effectively. Partner with Enterprise AI and IT on platform selection, governance, data handling, security, technical enablement, and enterprise standards.
• Develop and deliver Legal-specific training for approved AI, reporting, and operational tools in coordination with enterprise training, security, privacy, and acceptable-use standards.
• Manage Legal Operations projects end-to-end from the business perspective, coordinating timelines, stakeholders, requirements, change management, and deliverables. For projects involving systems, integrations, reporting environments, automation, or enterprise data, coordinate technical delivery through IT and Enterprise Data.
• Support the VP of Legal Operations & Outreach in driving operational excellence and advancing the department's strategic priorities.

Team Collaboration & Leadership

• Partner cross-functionally with Sales, Operations, Fleet, Safety, IT, Finance, Human Resources, and other teams to support Legal and operational initiatives.
• Translate Legal business needs into clear requirements and work constructively with enterprise teams responsible for data, platforms, architecture, security, and technical delivery.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation, and a productive team environment.
• Promote a business-partner and ownership mindset that prioritizes service, adaptability, resilience, and continuous improvement.
• Other duties as assigned.

Decision Rights and Governance

• Legal owns its business processes, priorities, metric definitions, data interpretation, financial analysis, functional requirements, and acceptance of delivered solutions.
• IT and Enterprise Data retain accountability for enterprise architecture, production reporting environments, data models, databases, pipelines, integrations, identity and access, security, platform administration, technical support, and solution lifecycle management.
• The role may perform approved self-service analysis and functional configuration within established access, environment, and governance controls, but does not independently create production databases, deploy integrations, establish new enterprise platforms, or administer unrestricted technical access.
• New platforms or material expansions of tools such as Smartsheet, Power BI, Salesforce, LinkSquares, Claude, ChatGPT, or workflow automation technologies require review through established IT, data, security, procurement, and AI governance processes.

Pay Range: - , General Benefits:

Summary
The Claims and Compliance Manager is a member of the Safety and Risk Management team, accountable for the oversight and governance of Auto Liability, General Liability, Property, Cargo, and Environmental claims in alignment with Lazer Logistics' Claim Handling SOPs. This role partners with TPAs, vendors, and internal stakeholders to support timely resolution, cost containment, and compliance with regulatory and contractual requirements. This role serves as a key liaison between the field, leadership, and external partners, ensuring consistent claim processes, performance monitoring, and effective communication. The ideal candidate is a collaborative, detail-oriented professional ready to step into a leadership-oriented role, with the ability to drive claim oversight and process consistency within a transportation or logistics environment.

Job Description
Claims Oversight & Governance
Oversee the administration and management of Auto Liability, General Liability, Property, Cargo Loss, and Environmental claims in the US within assigned regions in accordance with Lazer Spot's Claim Handling SOPs, serving in the Claims Management capacity rather than adjuster authority.
Coordinate and support the investigation of claim validity by utilizing field contacts and facilitating the gathering of evidence such as witness statements, dashcam footage, and other resources to support claim handling by TPAs and partners.
Review and provide input on claim strategies while collaborating with internal and external partners to minimize costs, mitigate risk, and support timely resolution in alignment with established protocols.
Manage subrogation efforts for assigned regions to support cost recovery and overall claim cost containment initiatives.
Stakeholder Coordination
Act as the field's primary point of contact for all claim matters, facilitating communication and information flow between field operations and claim stakeholders.
Act as liaison and point of contact between the field and claims handled by TPA, ensuring adherence to SOPs and promoting timely and efficient claim resolution.
Provide regular updates to management and the field on high dollar, high profile claims, including status, risk exposure, and resolution progress.
Vendor & TPA Oversight
Review, negotiate, and process vendor repair invoices in alignment with company guidelines and cost containment objectives.
Review Third Party Administrator (TPA) notes and documentation to maintain internal Lazer claim files and monitor claim activity for compliance with company standards and expectations.
Assist with monthly open claim reviews for assigned regions, tracking performance metrics, identifying trends, and supporting continuous improvement efforts.
Compliance Support
Ensure claims-related activities within assigned regions align with Lazer Logistics' Claim Handling SOPs, authority levels, regulatory requirements, and contractual obligations through ongoing monitoring and oversight activities.
Assist the department with insurance renewal, including the distribution of cab cards and certificates of insurance when requested to support compliance and operational continuity.
Participate in manager training focused on accident reporting and information gathering, reinforcing adherence to claim handling standards and procedures.
Team Leadership & Collaboration
Serve as a team player to assist with projects as they arise within the department, supporting process improvements and overall claims operations effectiveness.
Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.
Other tasks as assigned. Pay Range: - , General Benefits:

About Lazer Logistics
Lazer Logistics is the industry leader in third-party yard management services. Spotting and local shuttles are our core business, not an auxiliary function. For our customers, a choice to work with Lazer Logistics means you get our full attention, our years of experience, and our commitment to customer satisfaction. You will not find another company that works harder or understands better how to make your facility function more efficiently.
For our employees, a choice to work at Lazer Logistics means you joined an organization that lives by a set of shared values that guide our actions and behaviors:

• Driven to achieve
• We keep each other safe
• Our leaders serve and develop our people.
• Resilient to our core
• If you are here, you are family.

Summary
The Business Development Specialist is a member of the Commercial Operations & Enablement team, providing market, customer, and competitive research to the Sales team, while also generating targeted prospect lists and identifying and engaging with key decision-makers. This role is responsible for gathering insights on prospects' 3PL usage, distribution networks, and supply chain challenges to support account validation and introduce Lazer Logistics solutions. The ideal candidate demonstrates strong sales, analytical, and research capabilities, along with the ability to synthesize competitive market data.

Job Description

Market Research

• Collect publicly available industry reports and articles to build resources for reporting on industry trends, competitor activity, and targeted customer activity.
• Conduct ad-hoc secondary research on industry, markets, customers, and competitors for senior executives, marketing, and strategy teams.
• Analyze industry trends, competitor activities, and prospective client needs to tailor outreach strategies.
• Perform business analysis and modeling of market size, growth, pricing, labor costs, and strategy.

Lead Generation & Pipeline Support

• Support the sales pipeline with qualified leads to meet annual growth goals.
• Develop standard and unique methods to build prospect lists, conduct direct calling or marketing campaigns to increase awareness and capabilities of Lazer Logistics.
• Apply Lead Qualification value codes (5-point scale) and forward leads to the Sales Team.
• Interact with internal functional teams and external customers and vendors to identify business needs and solutions to meet those needs.
• Vetting prospects to ensure they have the need, budget, and authority to purchase, turning raw leads into qualified opportunities.
• Create value statements for use in presentations, marketing campaigns, and talking points when interacting with potential customers.
• Support Sales in identifying and contacting potential customers who fit the company's ideal customer profile (ICP) via phone, email, and social media.

Data Management & Reporting

• Build, cleanse and update customer and lead data in Salesforce CRM to ensure quality information for reporting.
• Maintaining accurate records of all outreach activities and prospective interactions in a Customer Relationship Management (CRM) tool like Salesforce.
• Conduct analysis of the success of the Lead program and make changes to improve results.
• Generate weekly and monthly reports of qualified leads to total contacts to measure effectiveness of target lists and resulting in new business.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.
• Other tasks as assigned.

#LI-Remote Pay Range: 70000.00-75000.00 per_year, General Benefits: