Intermodal Operations Manager

Job Description

• Manage daily intermodal transportation operations, ensuring seamless coordination between rail, truck, and other modes.
• Track and analyze key performance indicators (KPIs) such as on-time delivery, service quality, and cost-effectiveness.
• Troubleshoot and resolve operational disruptions, including delays, equipment issues, and logistical challenges.

• Develop and maintain strong relationships with rail carriers, trucking companies, and other transportation providers.
• Negotiate and monitor service agreements to ensure optimal performance and cost efficiency.
• Route Optimization & Cost Management
• Collaborate with the planning team to optimize routing strategies, minimize costs, and enhance delivery efficiency.
• Monitor and manage operating expenses, including fuel, labor, and equipment costs, to improve overall financial performance.

• Oversee the management of intermodal containers, trailers, chassis, and other critical assets.
• Ensure compliance with all safety, environmental, and regulatory requirements governing intermodal operations.
• Team Leadership & Training
• Supervise, train, and mentor a team of logistics personnel, ensuring high performance and operational excellence.
• Collaborate with the recruiting team to interview, hire, and onboard dispatch team members.
• Conduct performance evaluations, employee write-ups, and disciplinary actions as needed.

• Work closely with the accounting team to ensure accurate load invoicing and conduct weekly billing audits.
• Generate and present reports on operational performance, cost analysis, and service quality to senior leadership.
• Continuous Improvement & Strategic Initiatives
• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.
• Implement best practices and innovative solutions to streamline intermodal logistics operations.
• Maintain up to date awareness of industry regulations and market trends to ensure compliance requirements and competitive presence/advantage.
• Monitors operational statistics, reports trends, variance and issues and takes appropriate and timely action.
• Other tasks that may be assigned.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).
• 5+ years of experience in intermodal transportation, logistics, or supply chain operations.
• Strong knowledge of rail and truck transportation, carrier management, and intermodal logistics best practices.
• Experience with transportation management systems (TMS) and logistics software.
• Proven leadership experience, with the ability to manage teams and drive performance.
• Excellent problem-solving, decision-making, and negotiation skills.
• Strong understanding of regulatory compliance, including safety and environmental standards.
• Proficiency in financial analysis and cost management within logistics operations.