Area Manager

Job Description

• Provide feedback to the Area Manager while keeping close tabs on cross training.
• Ensure employees are held accountable for their safety standards and resolve maintenance issues.
• Monitor performance metrics, develop process improvements and resolve issues that impact service levels.
• Attend customer meetings and build relationships with that customer.
• Coordinate logistics activities with internal/external customers.
• Research and stay current with best practices in logistics and distribution operations & solutions.
• Manage and develop department personnel to efficiently meet the needs of the business.
• Ensure that all employees provide the highest level of service.
• Ensure all locations have the necessary equipment to operate (M&R, rentals).

• Must have leadership skills to include recruiting, hiring, team-building, coaching and mentoring skills while training new managers/drivers & retrain season managers/drivers
• Must have good communication & willingness to provide exceptional customer service
• Working knowledge of domestic carrier services, rules and regulations
• Understanding and prevention of critical safety issues
• Detailed oriented, organized and the ability to multi-task
• Basic computer skills (Microsoft Office, E-Plan and Geotab)

• Related field with 1+ year's previous business experience, ideally in supply chain, transportation, or related field with 1-2 years supervisory experience with increasing levels of responsibility. BA/BS in logistics preferred but not required.
• Excellent written and verbal communication skills
• Willingness to devote hours necessary to complete task at hand
• CDL required.

• Driver Retention/Turnover Production
• Safety
• Customer Service

• Customer/Client Focus- Makes customers/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers (including direct reports); gains customer trust and respect; meets or exceeds customer expectations
• Safety Awareness- Being aware of conditions and circumstances that affect one's own safety or the safety of direct reports.
• Planning and Organizing- Organizes work, sets priorities, and determines resources requirements; determines necessary sequence of activities needed
• Coaching- Providing timely guidance and feedback to help others strengthen knowledge/skills areas needed to accomplish a task or solve a problem.to
• Facilitating Change- Facilitates the implementation and acceptance of change within the workplace; encourages others to seek opportunities
• Team Leadership- Communicates a vision and inspires motivation; engages with others (direct-reports and peers) in team process to solve problems; works to find a win/win resolution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while managing within a context of multiple directives.
• Work Standards- Sets high standards and well-defined, realistic goals for one's self; displays a high level of effort and commitment towards completing assignments in a timely manner; works with minimal supervisor; is motivated to achieve.
• Action Oriented-A Consistently maintains high levels of activity or productivity; sustains long working hours when necessary, works with vigor, effectiveness and determination over a sustained period.
• Communication- Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills
• Developing Others- Helps plan and supports the development of individuals' skills and abilities so that they can fulfill current of future job/role responsibilities more effectively.