Claims and Compliance Manager
Salary
Job Description
SummaryThe Claims and Compliance Manager is a member of the Safety and Risk Management team, accountable for the oversight and governance of Auto Liability, General Liability, Property, Cargo, and Environmental claims in alignment with Lazer Logistics' Claim Handling SOPs. This role partners with TPAs, vendors, and internal stakeholders to support timely resolution, cost containment, and compliance with regulatory and contractual requirements. This role serves as a key liaison between the field, leadership, and external partners, ensuring consistent claim processes, performance monitoring, and effective communication. The ideal candidate is a collaborative, detail-oriented professional who can drive claim oversight, process consistency, and continuous improvement within a transportation or logistics environment.
Job Description
Claims Oversight & Governance
- Oversee the administration and management of Auto Liability, General Liability, Property, Cargo Loss, and Environmental claims in the US within assigned regions in accordance with Lazer Spot's Claim Handling SOPs, serving in the Claims Management capacity rather than adjuster authority.
- Coordinate and support the investigation of claim validity by utilizing field contacts and facilitating the gathering of evidence such as witness statements, dashcam footage, and other resources to support claim handling by TPAs and partners.
- Review and provide input on claim strategies while collaborating with internal and external partners to minimize costs, mitigate risk, and support timely resolution in alignment with established protocols.
- Manage subrogation efforts for assigned regions to support cost recovery and overall claim cost containment initiatives.
Stakeholder Coordination
- Act as the field's primary point of contact for all claim matters, facilitating communication and information flow between field operations and claim stakeholders.
- Act as liaison and point of contact between the field and claims handled by TPA, ensuring adherence to SOPs and promoting timely and efficient claim resolution.
- Provide regular updates to management and the field on high dollar, high profile claims, including status, risk exposure, and resolution progress.
Vendor & TPA Oversight
- Review, negotiate, and process vendor repair invoices in alignment with company guidelines and cost containment objectives.
- Review Third Party Administrator (TPA) notes and documentation to maintain internal Lazer claim files and monitor claim activity for compliance with company standards and expectations.
- Assist with monthly open claim reviews for assigned regions, tracking performance metrics, identifying trends, and supporting continuous improvement efforts.
- Ensure claims-related activities within assigned regions align with Lazer Logistics' Claim Handling SOPs, authority levels, regulatory requirements, and contractual obligations through ongoing monitoring and oversight activities.
- Assist the department with insurance renewal, including the distribution of cab cards and certificates of insurance when requested to support compliance and operational continuity.
- Participate in manager training focused on accident reporting and information gathering, reinforcing adherence to claim handling standards and procedures.
Team Leadership & Collaboration
- Serve as a team player to assist with projects as they arise within the department, supporting process improvements and overall claims operations effectiveness.
- Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
- Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adaptability and resilience to change and continuous improvement.
- Other tasks as assigned.
Qualifications and Experience
We are an equal opportunity employer. All applicants will be considered for employment withoutattention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
- Bachelor's Degree in Business, Risk Management, or related field preferred.
- 5+ years of experience overseeing multi-line claims operations in a corporate, broker, insurance or TPA environment, preferably within transportation, logistics, or 3PL operations.
- Advanced PC skills including MS Office (Word, Excel and PowerPoint) and Google applications.
- Strong working knowledge of the end-to-end claims lifecycle with an emphasis on oversight, governance, and cost containment strategies.
- Knowledge of captive insurance company concepts and operation.
- Ability to balance technical claim issues and broader business objectives concerns when recommending a course of action.
- Strong analytical, organizational, time management, and problem-solving skills with the ability to monitor trends and support data-driven decision-making.
- Experience using or willingness to learn approved AI/LLM and automation tools is a plus.
- Must be flexible and adaptable to the ever-changing market and Lazer Logistics objectives and goals.
- Strong business acumen and entrepreneurial/commercial mindset.
- Solutions oriented with intuitive critical thinking and leadership skills.
- Excellent verbal and written communication skills.
- Strong ethical and integrity code.
- Ability to collaborate and work well in a fast-paced/dynamic team environment.
- Commitment to promoting diversity and inclusion with team and vendors.
- Ability to seek and navigate through challenges by maintaining optimism, respect, and dedication to Lazer Logistics' overall purpose and core values.
We are an equal opportunity employer. All applicants will be considered for employment withoutattention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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