Premier Solutions Analyst - Remote

Job Description

About Lazer Logistics

Lazer Logistics is the industry leader in third-party yard management services. Spotting and local shuttles are our core business, not an auxiliary function. For our customers, a choice to work with Lazer Logistics means you get our full attention, our years of experience, and our commitment to customer satisfaction. You will not find another company that works harder or understands better how to make your facility function more efficiently.

For our employees, a choice to work at Lazer Logistics means you joined an organization that lives by a set of shared values that guide our actions and behaviors:

• Driven to Achieve
• We Keep each other safe (physically and psychologically)
• Our leaders serve and develop our people.
• Resilient to our core
• If you are here, you are family.

Summary:
The Senior Premier Solutions Analyst (PSA) is responsible for providing analytical expertise to the Commercial function to better support business development and decision making. The Premier Solutions Analyst will be customer-facing and responsible for managing critical/high revenue partnerships.

Duties and Responsibilities will include the following:

• Customer Relations: Strategic focus on assigned accounts. Collaboration with customers on projects, value creation, and new opportunities. Regular business reviews with operations and customers. Coordination with customers of at-risk accounts utilizing improvement plan management.
• Collaboration (Internal): Support the Sales team and assist with streamlining the workload required by customers. Daily touchpoint with assigned NAVP of Sales to prioritize workload. Coordination across departments on new business startups & changes to existing business. Customer contract renewal analysis and assistance.
• Reporting/Analytics: Utilizing the Master Customer Power BI model to analyze & present KPI's / ROI Analysis on customer projects. Margin review and improvement strategy analysis. Data analysis of production reports from customer systems. Work in several systems to assist with all analytics - ERP (accounting), Access Database, Fleet Systems, Salesforce etc. Salesforce utilization for updating Accounts, Opportunities and Reports.
• Reconciliation: Audit and align production reporting metrics to ensure compliant reporting and accurate trend analysis. Support various review touchpoints (Customer Ops, Customer Invoice, Accounts Receivable, Customer Damage).
• Other: Actively participate in continuous learning sessions to be knowledgeable about our products and services - be curious and have a desire to learn.
• Provide strategics insights and feedback to the Commercial leadership team.
• Train and mentor level junior analysts and team members.
• Adhere to budgeting initiatives for enterprise customers and operational reviews.
• Successfully support and execute tiered customer reporting methodology.
• Travel is required to support customers approximately 30% of the time.

#LI-Remote Pay Range: 67000.00-72000.00 , General Benefits:

Knowledge, Skills & Competencies:

• Data Analytics
• Solution Design/Development
• Reporting & Data Visualization
• Business/Sales Compliance
• Project Management
• Relationship/People Skills
• Business Acumen
• Strategic Planning
• Customer Relations

Education & Experience:

• Bachelor's Degree in Business Administration, Information, Technology, or a related field.
• 3+ years in sales support/account management, business intelligence, or data analytics role.
• Proficiency with Microsoft Office Suite, PowerBI, Tableau, or similar analytical tools.
• Excellent communication skills and the ability to interact with company management, sales/account management team and customers.
• Strong time management skills with the ability to react quickly.
• Experience in problem solving and improving processes.
• Excellent analytical skills.
• Ability to travel to customer locations as needed.

Lazer Logistics is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period.