FLSA Status: Exempt
Reporting to: VP, Fleet Operations
Job Level: Director
Employment Status: Full time
Primary Location: Alpharetta, GA / Hybrid
About Lazer Logistics
Lazer Logistics is the industry leader in third-party yard management services. Spotting and local shuttles are our core business, not an auxiliary function. For our customers, a choice to work with Lazer Logistics means you get our full attention, our years of experience, and our commitment to customer satisfaction. You will not find another company that works harder or understands better how to make your facility function more efficiently.
For our employees, a choice to work at Lazer Logistics means you joined an organization that lives by a set of shared values that guide our actions and behaviors:
- Driven to achieve
- We keep each other safe
- Our leaders serve and develop our people.
- Resilient to our core
- If you are here, you are family.
Summary
The Director of Fleet Operations provides strategic and operational leadership over Lazer Logistics' fleet maintenance, asset availability, and cost performance across U.S. and Canadian operations. This role is responsible for maximizing fleet uptime while controlling maintenance, repair, and warranty costs through centralized processes, analytics, and continuous improvement.
The Director leads Centralized Maintenance Operations, oversees vendor usage, drives preventative maintenance compliance, and partners cross-functionally with Operations, Finance, and Safety. This role also plays a key leadership role in warranty recovery strategy, fleet analytics, and long-term fleet optimization initiatives.
Job Description
Fleet Maintenance & Operations Leadership
- Provide enterprise-level oversight of fleet maintenance and repair activities to ensure asset availability, safety, and regulatory compliance.
- Lead and optimize Centralized Maintenance Operations (CMO) to support field operations with efficient service coordination and data accuracy.
- Continue to build out the CMO processes, team, and metrics.
- Partner with Region, Area, and Site leadership to prioritize repairs, resolve safety issues, and minimize asset downtime.
- Ensure preventative maintenance (PM) compliance across all fleet assets based on mileage, time, and OEM standards.
- Key KPI's: Operating Ratio (OR), Uptime, Cost per Invoice (CPI), & PM Compliance
Cost Management
- Review, analyze, and approve vendor estimates, invoices, and purchase orders for accuracy and cost effectiveness.
- Negotiate repair pricing, service levels, rework, and hold vendors accountable for the terms of the contract.
- Partner with Director of Fleet Technical & Director of Fleet Management to ensure our vendor network is performing to Lazer standards.
- Key KPI's: RFP Vendor utilization & CPI
Warranty Management & Financial Recovery
- Oversee warranty identification, tracking, and recovery efforts to maximize reimbursement from OEMs and suppliers.
- Establish processes to prevent repeat failures and improve warranty capture through training and analytics.
- Partner with vendors, manufacturers, and engineering teams to address recurring warranty and quality issues.
- Maintain accountability for annual warranty recovery budget performance.
- Key KPI's: Avoided Cost & Warranty Recovery
Analytics, Reporting & Continuous Improvement
- Leverage Fleet Management Systems (FMS) and data analytics to monitor fleet performance, costs, downtime, and recovery trends.
- Establish and track KPIs including cost per unit, PM compliance, downtime, RFP utilization, and warranty recovery.
- Prepare and present fleet performance insights, trends, and recommendations to executive leadership.
- Drive continuous improvement initiatives across maintenance processes, systems, and vendor strategies.
Telematics & Preventative Maintenance (PM) Compliance Management
- Provide strategic oversight of fleet telematics platforms (Geotab) to drive safety, asset utilization, maintenance effectiveness, and cost control.
- Partner with Operations, Safety, and Technology teams to ensure accurate telematics configuration, data integrity, and adoption across the fleet.
- Leverage telematics data to identify trends related to vehicle health, fault codes, utilization, idling, driver behavior, and maintenance triggers.
- Establish governance and performance standards for telematics usage to support preventative maintenance, compliance, and continuous improvement initiatives.
- Own enterprise-level Preventative Maintenance (PM) compliance strategy, ensuring all fleet assets complete scheduled maintenance based on mileage, engine hours, OEM requirements, and regulatory standards.
- Monitor PM compliance performance through dashboards and KPIs, proactively addressing risks related to overdue service, downtime, or regulatory exposure.
- Collaborate with Centralized Maintenance Operations (CMO) and field leadership to prioritize PM events and reduce unplanned maintenance and roadside failures.
- Ensure telematics insights are effectively integrated into Fleet Management Systems (FMS) to drive predictive maintenance and reduce total cost of ownership.
- Support audits and reporting related to PM compliance, safety, and regulatory requirements.
- Key KPI's: PM Compliance, Dormancy Reporting, Cash on Fence %, & Idle Time
Cross-Functional Leadership & Compliance
- Collaborate closely with Operations, Finance, Safety, and Technology teams to align fleet strategy with business objectives.
- Deliver top notch customer service, internally & externally.
- Lead, mentor, and develop fleet operations and maintenance team members to build a high-performing, service-oriented organization.
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