Job Description
SummaryThe Senior Collector is responsible for managing a portfolio of escalated, sensitive, high-risk, and complex accounts that require specialized attention. This role involves collaborating closely with Commercial Representatives, Account Managers, and Revenue Analyst teams to address collection challenges, resolve escalated issues, and maintain strong customer relationships. The Senior Collector actively works to maximize cash flow, reduce accounts receivable aging, and minimize bad debt write-offs and adjustments. Additionally, they prepare executive-level communications and deliver updates on escalated accounts as needed.
Job Description:
- Responsible for maintaining company AR portfolio for the purpose of monthly accounts receivable analytical reporting by Credit & Collections Manager, the development of the reports, and the lead on the weekly A/R meeting in absence of Credit & Collections Manager.
- Analyze delinquent accounts for patterns, deficiencies and/or root cause(s) of late or non-payment.
- Partners with cross-functional teams, including Sales and Finance, discuss accounts receivable portfolios and recommend strategies to reduce costs and improve efficiency.
- Conduct reconciliation using accounting tools and Excel spreadsheets to ensure payment accuracy and resolve discrepancies.
- Act as a senior resource for team members, assisting with collection strategies, communication best practices, and technical system issues.
- Review contracts and confirm applicable terms and conditions are properly assigned; coordinate with sales managers to schedule and conduct AR calls with internal and external key stakeholders to identify and proactively address potential issues.
- Prepare reports and analysis on the status of delinquent accounts presenting key performance metrics and recommending improvements to enhance collections effectiveness.
- Develop and execute collection strategies to recover outstanding balances while maintaining a customer-centric approach.
- Communicate effectively with clients regarding delinquent accounts, including preparing and sending collection communications (statements) and generating reminder statements promptly.
- Maintain up to date awareness of industry regulations and market trends to ensure compliance requirements and competitive presence/advantage.
- Monitors operational statistics, reports trends, variance and issues and takes appropriate and timely action.
- Other tasks that may be assigned.
Qualifications and Experience:
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
- A bachelor's degree in finance/ accounting with a minimum of 5 years working experience in accounting and/or Accounts Receivable or equivalent work experience.
- Highly analytical with advanced Excel skills, well planned and organized, with exceptional attention to detail.
- Experience with Sage, Sales Force, Dun & Bradstreet, MS Business Intelligence and SQL or Crystal reporting is a plus.
- Experience with new System Implementation is a plus.
- Strong interpersonal communication skills to interact with peers, leaders, and customers.
- Detail oriented, be an initiative-taker with a positive and "can-do" characteristic.
- Excellent verbal and written English communication skills. Spanish a plus but not required.
- Solutions oriented and intuitive critical thinking and leadership skills
- Strong ethical and integrity code
- Ability to collaborate and work well in a fast-paced/dynamic team environment.
- Commitment in promoting diversity and inclusion with team and vendors
- Ability to seek and navigate through challenges by maintaining optimism, respect, and dedication to Lazer Logistics' overall purpose and core values
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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