Non-Driver

Summary
The Fleet Service Representative will serve as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and/or repair needs. This role involves efficiently entering service requests into the Fleet Management System (FMS), liaising with repair vendors, and ensuring timely service delivery to maintain fleet availability and reliability.

Job Description:

• Receive, coordinate, monitor and manage log maintenance and/or repairs with site managers and repair vendors within a geographic area.
• Compare suggested repair times from other vendors within the FMS and OEM SRT.
• Ensures accurate and complete data entry of requests entered in the FMS.
• Confirm if repair and/or parts have remaining warranty.
• Assign repairs to preferred vendors inside our network whom Lazer has a contractual agreement with.
• Collaborate with repair vendors to schedule services, confirm work completion, and address any issues or delays.
• Monitor and update service records in the FMS, ensuring all information is current and accurate for reporting and tracking purposes.
• Investigate and resolve issues related to repair timelines, costs, and/or vendor performance in collaboration with internal and external stakeholders.
• Ensure all maintenance and repair activities adhere to company policies, safety standards, and legal regulations.
• Generate reports on fleet performance, repair trends, and vendor efficiency to support continuous improvement initiatives.
• Foster strong relationships with site managers, repair vendors and other key functions to ensure smooth communication and service delivery.
• Prioritize customer service excellence, adoption, and resilience to change and continuous improvement.
• Other tasks that may be assigned.

Pay Range: - , General Benefits:

Summary
The Vice President of People Support Services is a member of the senior leadership team, leading all aspects shaping and executing Lazer Logistics' overall People Support strategy. This role will ensure delivery of HR support services and/or solutions, championing our culture and maintaining a high level of engagement to attract, develop, and retain top talent. This role will directly manage the core pillars of the People Support Services team including total rewards, compensation, HRIS, culture and engagement. This role will partner closely with the entire executive and senior leadership teams along with cross-functional stakeholders.

Job Description:

• Establish, optimize, and/or mobilize available resources needed to achieve its goals through establishing metrics, developing programs, initiatives, and projects aligned with business goals
• Will directly manage the core pillars of the People Support Team: Total Rewards, Compensation, HRIS, Internal Communication, Culture and Engagement
• Collaborates and partners with People Operations and cross-functionally to promote a positive employee experience and drive execution of specific divisional and company strategies, initiatives and projects.
• Leverage data across people analytics, survey data, compensation data and financial data to provide insights and recommendations to executive/functional leadership
• Oversee the HRIS to maintain and safekeep electronic people data and ensure that the system is properly and configured to enable effective workflows and processes
• Plans, leads, develops, coordinates, and implements policies, processes, education, and initiatives to drive employee retention, engagement, reinforce compliance and promote a positive and inclusive work environment.
• Coach, mentor, and develop employees while growing the team
• Conducts and ensures periodic 1:1s, goal setting and performance reviews
• Identify and communicate goals and challenges with recommended solutions and strategy.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation, and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption, and resilience to change and continuous improvement.
• Maintain up to date awareness of industry regulations and market trends to ensure compliance requirements and competitive presence/advantage.
• Monitors operational statistics, reports trends, variance and issues and takes appropriate and timely action.
• Other tasks that may be assigned.

Pay Range: - , General Benefits:

Summary
The Claims and Compliance Manager oversees all lines of Auto Liability, General Liability, Property, Cargo, and Environmental, with the goal of reducing claim costs and duration. The Corporate Claims Manager works in partnership with senior management, the field, Health & Safety, and Legal, as well as with Lazer Spot's external service providers.

Job Description:

• Oversee the management of Auto Liability, General Liability, Property, Cargo Loss and Environmental claims in US within your assigned regions.
• Act as the field's primary point of contact for all claim matters.
• Investigate claim validity by utilizing field contacts, gathering evidence such as witness statements, dash cam and other resources.
• Evaluate claims and collaborate with internal and external partners on strategies to minimize costs and expedite resolution.
• Review, negotiate and process vendor repair invoices.
• Review Third Party Administrator (TPA) notes and documentation to maintain internal Lazer claim file.
• Provide regular updates to management and the field on high dollar, high profile claims.
• Assist with monthly open claim reviews for assigned regions.
• Act as liaison and point of contact between the field and claims handled by TPA to foster timely claim closures.
• Manage subrogation efforts for assigned regions.
• Assist department with insurance renewal with the distribution of cab cards and certificates of insurance when requested.
• Participate in manager training focused on accident reporting and information gathering.
• Team player to assist with projects as they may arise within the department.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption and resilience to change and continuous improvement.
• Maintain up to date awareness of industry regulations and market trends to ensure compliance requirements and competitive presence/advantage.
• Monitors operational statistics, reports trends, variance and issues and takes appropriate and timely action.

Pay Range: - , General Benefits:

Summary
The Director of Process Improvement and Operational Compliance is responsible for developing and implementing strategies to optimize operational processes, enhance productivity, and ensure compliance with industry regulations. This role focuses on identifying inefficiencies, driving process improvements, maintaining adherence to safety and compliance standards, and fostering a culture of continuous improvement throughout the organization. The position requires close collaboration with cross-functional teams, including operations, safety, fleet, and more.

Job Description

• Strategic Process Improvement: Develop and execute continuous improvement initiatives to enhance operational efficiency and reduce costs. Utilize Lean, Six Sigma, or other methodologies to streamline workflows. Establish, optimize, and/or mobilize available resources needed to achieve its goals through establishing metrics, developing programs, initiatives, and projects aligned with business goals.
• Compliance Management: Oversee compliance with federal, state, and local regulations, including DOT and FMCSA standards. Maintain compliance with best practices based on customer needs or expectations. Conduct audits, assessments, and training to ensure adherence to industry safety and operational guidelines.
• Performance Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to measure operational efficiency and compliance. Prepare detailed reports, dashboards, and presentations for senior leadership. Identify workflows and correlate business results/impacts.
• Risk Assessment & Mitigation: Identify operational risks and develop strategies to mitigate potential issues. Proactively address compliance gaps to prevent regulatory fines and penalties.
• Change Management: Lead change management efforts for new processes and system implementations. Communicate effectively with stakeholders to ensure alignment on goals and outcomes.

Pay Range: 140000.00-150000.00 , General Benefits:

Summary:
The General Manager has direct responsibility over employees at the assigned Site. Duties include, but are not limited to, P&L responsibility and partnering with Corporate Safety, Fleet, HR, and Accounting Officers to ensure that operations meet internal and external standards. The ideal candidate will have senior-level logistics experience, commitment to excellence, and a bias for action.
Job Description:

• Coaches and develops all Lazer Logistics site Management, Leads, and applicable Admin, Clerk and Dispatch positions.
• Cultivates and maintains strong relationships with Customer.
• Conducts business unit assessments and inspections to ensure compliance with regulatory, customer, and company requirements.
• Leads safety performance by developing and promoting procedures and campaigns to eliminate and prevent hazardous behaviors, in conjunction with the on-site Lazer Logistics Safety team.
• Proactively identifies best practices to reduce driver turnover and ensure that the management team builds strong relationships to improve retention.
• Uses available metrics to monitor and maximize customer deliverables and productivity.
• Develops, executes, and assesses continuous improvement programs to ensure that Lazer Logistics deploys best practices in yard management solutions.
• Performs other duties as assigned to ensure that the operation runs safely, efficiently, and profitably.

Pay Range: 90000.00-100000.00 , General Benefits: